Privacy Policy - Lennuabi

1.1. Lennuabi collects and processes the following personal data of the Client:

1.1.1. Client’s first and last name;

1.1.2. Client’s personal identification number;

1.1.3. Client’s e-mail address;

1.1.4. Client’s phone number;

1.1.5. Client’s bank account;

1.1.6. Client’s flight departure and destination, country of layover, flight number, flight date, ticket or reservation number;

1.1.7. Information obtained by Lennuabi’s Assignment of Claim;

1.1.8. Exchange of information between the Client and airline, which took place before the Client’s application to Lennuabi;

1.1.9. Exchange of information between the Client and Lennuabi;

1.1.10. Client’s IP address;

2.1. Lennuabi uses cookies to optimize its Website traffic and to analyze clients Website usage. Unless Client has configured its browser to refuse all or certain types of cookies, cookies will be issued as soon as Client visits the Website.

2.2. Lennuabi uses the following types of cookies:

2.2.1. Google Analytics cookies are used to improve the Website when analyzing Client’s behavior. These cookies provide Lennuabi with information about the number of Clients on the Website, the pages they visit and the length of time spent on the Website. All information collected through cookies is aggregated with similar information received from other Clients and is therefore anonymous. Lennuabi does not identify individual users.

2.2.2. Session cookies are used to maintain the functionality of the Website. This allows Lennuabi to connect the Client’s activities to a web browser session that begins and ends when the Client opens and closes its own browser window. The session cookie consists of temporary information and is deleted when the Client leaves his/her web browser.

2.3. With the Client’s prior consent, Lennuabi uses the following cookies:

2.3.1. Facebook Pixel cookies uses Lennuabi through Facebook to direct advertising to the Client and analyze the advertising flow, which in turn will result in Facebook tracking of the Client’s web traffic.

2.4. The customer always has the ability to control cookies through his web browser settings. If the Client prefers not to receive cookies, the Client may configure the web browser to refuse all cookies or send a warning when issuing a cookie. More information on how to set your cookie preferences on the most popular web browsers can be found here: Internet Explorer, Chrome, Firefox, Safari and Opera.

3.1. The personal data collected about the Client referred to in clause 1 of the Privacy Policy shall be processed solely for the purpose of providing the Service, enabling the provision of the Service, preparing the Agreement and enabling the use of the Website, including for the following purposes:

3.1.1. To demand the Flight Compensation from the airline to be paid to the Client;

3.1.2. To determine the amount of the Flight Compensation to be paid to the Client and the perspective of claiming the Flight Compensation;

3.1.3. To provide the airline with information about the Client to the extent necessary to provide the Service and enable the payment of the Flight Compensation;

3.1.4. Improve the ease of use of the Website using the data stored on cookies.

4.1. The Client’s personal data will be processed only to the extent known to Lennuabi via the Website or through the preparation and execution of the Agreement.

4.2. Personal data collected will be stored only for the purposes specified in section 3 of these Privacy Terms.

5.1. All personal data collected about the Client is stored on servers located in the European Union or European Economic Area countries.

5.2. The personal data relating to the Client, which is used by Lennuabi to perform the Agreement and to ensure the execution of the Agreement, shall be retained for up to 3 years from the date the personal data becomes available to Lennuabi or until any claims made based on that data, are expired. Accounting documents are kept for 7 years in accordance with the Accounting Act.

5.3. In the event that the Client has provided personal information to Lennuabi for the purpose of requesting the Service from Lennuabi, and if Lennuabi finds the claim process ineffective in accordance with clause 3.1.2 of these Privacy Terms, shall Lennuabi delete Client’s personal data and not use them in any reason.

5.4. Only our employees and members of the management have the right to use and access Client’s personal data solely to provide the Service.

5.5. Subject to applicable law, we may have additional obligations to retain certain personal information.

6.1. We will not disclose Client’s personal information to third parties except in the following cases:

6.1.1. Transfer of personal data related to the service to the airline from which the Client is entitled to receive the Flight Compensation;

6.1.2. Pursuant to a legal obligation to disclose or share Client’s personal information (primarily for purposes provided by law, for example as a result of a court order or for the purpose of preventing crime, protecting the life and health of the Client);

6.1.3. To ensure the execution of the Contract;

6.1.4. Due to the sale of the business, in whole or in part, or the restructuring of the business. In this case, we will take all necessary measures to ensure the continued protection of the Client’s personal data;

6.1.5. In order to improve and develop the Service provided. Third parties shall be deemed to be authorized processors of personal data for the purposes referred to above. If Lennuabi uses authorized processors, the full list is available here.

7.1. The Client has the right to access the personal data collected and processed about him or her and to request the correction of inaccurate personal data.

7.2. If the processing of personal data is prohibited by applicable law, the Client has the right to demand the termination of processing and disclosure of personal data and the deletion of the personal data being processed.

7.3. If the Client’s rights are violated during the processing of personal data, the Client has the right to appeal to the Data Protection Inspectorate or the court, unless otherwise provided by law.

7.4. If the Client’s rights have been violated in the processing of personal data, the Customer shall be entitled to claim compensation for the damage caused thereby.

8.1. We may also change the Privacy Policy from time to time in accordance with changes to provide the Service. The most current version of the Privacy Policy is always available through the Website.