1.1. Client – natural person, who contacts Lennuabi for the Service and agrees to following Terms of Use.

1.2. Lennuabi – Lennuabi OÜ (Reg No 14065010), a company incorporated in the Republic of Estonia, located at Mõisa 4, Tallinn 13522, Estonia, which provides the Service through the website of “Lennuabi”.

1.3. Agreement – service contract between the Client and Lennuabi, which is taken to account when the Client has signed the Assignment of Claim or the Power of Attorney.

1.4. Service – service provided by Lennuabi considering following terms of service to claim compensation under the Regulation No 261/2004.

1.5. Service agreement – contract, in which the Client is one party and Lennuabi the other.

1.6. Regulation No 261/2004 – Regulation (EC) No 261/2004 of the European Parliament and the Council, 11.February 2004, establishes common rules on compensation to passengers in the event of denied boarding and of cancellation or long delay of flights.

1.7. Claim – Client’s right to receive financial compensation from an air carrier under Regulation No 261/2004. The value of the claim is deemed to be the amount of the flight compensation.

1.8. Assignment of Claim – contract, under which the Client submits his/her flight compensation claim to Lennuabi.

1.9. Authorization – „Power of Attorney“ – authorization document, under which the Client grants Lennuabi the right to perform various actions on his/her behalf in order to satisfy the claim for flight compensation (see “Power of Attorney” for details).

1.10. (Flight) Compensation – the amount of money the airline is obligated to pay to the Client due to cancellation, delay or overbooking of the flight in accordance with Regulation No 261/2004.

3.1. The Client is obliged to provide Lennuabi with all information necessary in order for Lennuabi to provide the Service and to notify Lennuabi of any changes thereto. The Client shall provide Lennuabi, among other things, all communication between the Client and the airline claimed the Flight Compensation, which took place before the Client’s approach to Lennuabi.

3.2. The Client must provide Lennuabi valid contact details and notify Lennuabi immediately of any changes.

3.3. The information provided by the Client to Lennuabi must be complete and true. The Client is responsible for the data righteousness.

3.4. The Client confirms that the Claim has not been assigned to third parties.

3.5. The Client confirms that if the Claim was assigned to a third party, the Client shall have no impediment to the assignment at the time of entering into this Agreement and any assignment agreements entered into by third parties shall not prevent the Assignment of Claim.

3.6. During the term of the Agreement, the Client undertakes not to communicate or negotiate independently with the airline, except with the consent of Lennuabi, and to direct Lennuabi all such communication.

3.7. The Client undertakes not to enter into any contracts with third parties for the provision of a similar service to the Service during the term of the Service Agreement.

3.8. In the event that the Client receives Flight Compensation (any part of it or any other payment related to it) from the airline, which belongs according to the Assignment Act to Lennuabi, the Client must inform Lennuabi as soon as possible.

4.1. Lennuabi will make every effort to claim Flight Compensation, that belongs to the Client, from the airline. At its sole discretion, Lennuabi will use all legal means to obtain Flight Compensation. Effective from 10.02.2024.

4.2. Lennuabi requires the airline to transfer the Compensation for the Flight to their bank account. Subsequently, Lennuabi informs the Client of the successful receipt of the Compensation for the Flight and requests the Client to provide the appropriate bank account number for the transfer of the contractual amount of the Compensation for the Flight. Lennuabi transfers the contractual amount of the Compensation for the Flight to the bank account provided by the Client within 5 days of receiving the compensation in Lennuabi’s bank account. Effective from 10.02.2024.

4.3. If Lennuabi has paid the contractual amount of the Compensation for the Flight in accordance with the Client’s instructions and chosen method, then Lennuabi is not responsible for the consequences arising from inaccurate information provided by the Client. If the Compensation for the Flight is mistakenly paid to the wrong recipient due to the Client’s fault, Lennuabi is not obligated to recover it from a third party. Effective from 10.02.2024.

4.4. In the event that the Client has not forwarded Lennuabi the bank account number (to which the Client wishes to receive the Flight Compensation) within one year after receiving the notification referred to in clause 4.2, Lennuabi shall remain entirely at the disposal of Flight Compensation and the Client is not entitled to claim it. Effective from 10.02.2024.

4.5. Lennuabi is not responsible for the correctness of the bank account provided by the Client. In the event that the Client has mistakenly entered the wrong bank account number and Lennuabi has made a transfer with the Flight Compensation to that bank account, Lennuabi shall not be obliged to claim the Flight Compensation back. At the request of the Client, Lennuabi assigns to the Client its claim for unjust enrichment against the recipient of the Flight Compensation. Effective from 10.02.2024.

5.1. Lennuabi contractual service charge for providing the Service is 39,7% of the Flight Compensation. If the airline pays the Flight Compensation directly to the Client’s bank account, Lennuabi shall be entitled to 39,7% of the total amount of compensation paid by the airline to the Client. If the Client accepts the offer of the airline to remedy the breach in other ways (eg gift card), the Client undertakes to pay Lennuabi the service fee for the Compensation for the Flight in full monetary value. Effective from 10.02.2024.

5.1.¹ If Lennuabi is required to resort to legal proceedings for the successful resolution of a claim, the contractual service fee for the provision of the Service is 50% of the Compensation for the Flight. Effective from 10.02.2024.

5.2 Ticket refund service fee is 19 € + 5% of the cost of a flight tickets per submitted refund request. Service fee applies after successful processing of the refund request, i.e. at the moment when the ticket money is back on your or Lennuabi’s bank account.

5.3. If a client of Lennuabi has entered into a Service provision agreement before 10.02.2024, the Service Fee applicable to the client is the one in effect at the time of contract formation. Effective from 10.02.2024.

6.1. Lennuabi has the right to cancel the Agreement without notice if the Client has breached the terms of the Agreement.

6.2. Lennuabi has the right to terminate the Contract at any time if it becomes apparent that Lennuabi does not consider it having perspective to claim Flight Compensation. In the above case, and upon the Client’s request, the Claim shall be returned to the Client.

8.1. Lennuabi shall be accountable to the Client’s damage caused by (only for) wrongful means. In no event shall Lennuabi be liable to the Clients damage for more than 70% of the value of the Flight Compensation.

8.2. Lennuabi shall not be liable for breach of the Agreement or for any damage caused by the Client’s actions or omissions.

8.3. The Client shall be responsible for any damage caused to Lennuabi.

8.4. The parties shall not be liable for breach of contract if the breach is caused by force majeure.